Updated April 1st, 2020
This blog post has been coauthored with Karen Lewison
The coronavirus pandemic is causing unprecedented disruption throughout the business world. Businesses that are not able to cope with public health orders and new customer behaviors are going out of business, while businesses that are able to adapt are thriving and expanding their market share. Disruption will be temporary in sectors of the economy where face-to-face interaction adds value to the business-to-customer relationship and a physical presence on the street is an essential requirement of the business model; gyms, bars and conference centers will no doubt reopen once the pandemic has been controlled. But changes brought by the pandemic will be permanent in sectors of the economy where face-to-face interaction adds no value and a physical presence is a legacy of a traditional business model. One of those sectors is the financial world.
A challenge to financial institutions
Financial institutions have been less impacted than other businesses by the pandemic. In the US, the entire financial sector has been declared critical infrastructure by DHS and is thus protected against closure orders by states or counties. And most financial transactions are now conducted online using web browsers or mobile apps, without face-to-face interactions that would put employees and customers at risk of contagion. Nevertheless, coronavirus poses a challenge to financial institutions: how to verify the identity of new customers.Continue reading “Identity Verification: A Coronavirus Challenge to the Financial World”